FAQ
We provide a full spectrum of automotive, industrial, commercial, marine and aviation paints and coating solutions, including basecoats, clearcoats, primers, single-stage paints, marine corrosion-resistant coatings, epoxy and polyurethane systems, protective and anti-corrosion coatings, agricultural coatings, and specialised paints for aviation applications and marine environments. Our products are formulated to support professional needs across industries, ensuring durability, performance, and high-quality finishes for both large-scale commercial use and technical projects. In addition to paint, we offer a wide selection of professional supplies and consumables, such as surface preparation materials, masking and protection products, sanding and finishing solutions, thinners and reducers, hardeners, compounds, and application accessories. We also supply equipment and technical tools to support paint mixing, preparation, application, and curing, serving industries including body shops, manufacturing plants, construction companies, and commercial facilities. Our goal is to deliver everything you may need — from coatings to consumables and essential equipment — in one trusted place.
To find the right colour for your project, we recommend using our colour matching and selection services at FT Paints. You can bring a sample, part, or reference image, and we’ll analyze it using professional colour matching tools to identify the closest formulation available. If you're choosing a colour without a physical sample, our team can guide you through our colour libraries and digital references to help you compare shades, finishes, and tones for your specific industry or surface. You can also reach out to us directly — by email, chat, or in-store — and our specialists will work with you to ensure the colour fits your application, material, and desired finish. Our team, including colour experts, is here to help every step of the way so you get a result you can trust at FT Paints, backed by the knowledge and support of professionals like Fabio Trovoda.
Delivery cost depends on the size, weight, and shipping destination of your order. We calculate exact shipping fees at checkout so you know the cost before you confirm your purchase. Orders over £150 qualify for free delivery. If your order does not meet this threshold, the delivery fee will depend on your location—our team can provide the exact cost for your area. For further information, including shipping fees and options, please contact our support team and we’ll be happy to assist. Click and collect is also available. Delivery times within the UK depend on stock availability: Products in stock are typically dispatched and delivered within 1–2 working days. Items out of stock usually take 2–5 business days from the order date to be dispatched. Larger or specialised items (e.g., heavy equipment or pallet-delivered goods) may require a specialist courier or pallet service, with delivery taking 5–10 business days, depending on destination and availability. We can also ship internationally, and offer two estimated shipping options: Priority International Shipping: 2–3 business days Economy International Shipping: 3–5 business days Please note: all international delivery times are estimates. Customs processing, clearance requirements, and import regulations may occasionally cause delays outside of our control. Transit time can vary depending on country, local courier networks, and customs procedures. If you need faster delivery — for example for urgent repairs or projects — get in touch with us: we can often arrange expedited shipping for an additional fee, subject to courier availability and shipping location. Once your order is dispatched, we’ll send you a tracking reference so you can follow its progress until delivery.
At FT Paints we accept a range of trusted and convenient payment methods, including: Major credit cards (Visa, MasterCard, American Express) Debit cards Bank transfer (BACS / direct bank payment) Wire transfer Business accounts and invoicing (for trade customers) Klarna
You can reach our Customer Support team at FT Paints through several easy channels: Email: Send us a message and our team will assist you promptly Phone: Call our support line during business hours to speak directly with a specialist Live Chat: Available on our website for quick help and guidance In-store Support: Visit any FT Paints Store to receive face-to-face assistance We work to respond fast and provide expert support for all product, colour, and order enquiries.
A trade account with FT Paints is designed to give professionals and businesses exclusive advantages, including: Trade-level pricing and discounts to help improve profit margins Flexible payment options, including invoicing for qualified customers Priority order processing and support, reducing downtime on urgent jobs Dedicated sales assistance for products and technical guidance Bulk ordering capabilities for consumables and equipment Loyalty rewards and tailored offers based on your business needs 24 Hour customer support Our trade accounts are ideal for industries like automotive workshops, industrial contractors, and commercial project teams who rely on consistent supply and expert backing.
Once your order has been dispatched from FT Paints, you will receive a shipping confirmation message that includes your tracking reference number. You can track your order by: Visiting the order tracking page on our website and entering your tracking number Checking the tracking link provided in your dispatch email or message Contacting our Customer Support team if you need tracking updates or have not received your reference Our team at FT Paints is always happy to help make sure you stay updated on your delivery every step of the way.
Can I return or exchange products? Yes — FT Paints accepts returns and exchanges on eligible products. You can return or exchange items if: They are unused, unopened, and in original condition The request is made within the allowed return period (usually stated on your order confirmation) The product is not custom-mixed, specially ordered, or classified as hazardous and restricted for return For exchanges, we can help you choose the correct replacement or alternative product. Refunds (when approved) are processed using the original payment method. To start a return or exchange: Contact our Customer Support team by email, phone, live chat, or in store Provide your order number and product details We'll confirm eligibility and guide you through the next steps
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